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Home > Return Policy
 

Return Policy

Return Policy
Bridal, Bridesmaid, Flowergirl, Prom, and all other dresses
Order Changes and Cancellations
If you choose to cancel your order any time after after is has been submitted you will incur a cancellation fee of 30% on regularly priced items, except bridesmaid dress(see below) or a fee of 50% on any closeout or clearance items. Bridesmaid dresses are final sale items and cannot be returned or canceled at any point once the order has been placed.
Defective or Damaged Dresses
We inspect every gown for defects or damage before it is shipped to the customer. We do not have our bridal gowns drop shipped directly to the customer for this reason. If you notice damage or defect in your gown, you must notify us within 2 days of delivery. We must receive the item back in our store within 5 days after the RMA has been issued at which point we will have the item inspected by one of our staff members. If we find that the item is damaged or defective, we will have new merchandise sent out to you as quickly as possible. If we find that the item is not damaged in any way, or has been misused, then the merchandise will be shipped back to you. We will reimburse the cost of return shipping, up to $20.00 with provided receipt, on items we deem to be damaged or defective. We will not pay shipping or insurance if we find there is nothing wrong with the item.
Bridal Gown, Flowergirl and Prom/Evening Dress Returns
All gowns except bridesmaids(see bridesmaid section for return information) that are returned can either be returned for a refund minus a 30% restocking fee OR can be exchanged one time where a store credit will be issued for the full amount of the item(s) minus a $15.00 handling fee. Any shipping charges paid by the customer are non-refundable. All exchanges are final sale with no returns allowed.
  • You must contact us within 2 days of the gown being delivered to you to receive a return authorization number. The dress must be shipped back to us the day before the wear date you indicate on the order form. Please contact us via email to request a return authorization. Returns MUST be requested by email. Phone calls and voice mails will not be considered as a request for return.
  • You are responsible for the cost of shipping the item back to us. It is recommened that the product be sent back via a method that has tracking information and insurance. We are not responsible for lost packages or packages that are damaged while in transit back to our store.
  • We must receive the item within 5 days of issuing the exchange authorization. The amount of the credit will be the amount paid for the item less the restocking fee mentioned above plus the shipping charges incurred by us to ship the dress to you. The credit will be issued to your original payment type. Please allow 15 days from the day the item is received in our store for the processing of the refund.
  • All store credits will be good for 6 months from the date the returned item is received in our store. Any credit that is not used within 6 months is forfeit.
  • All items that are purchased or exchanged using store credit are final sale with no returns allowed.

Bridesmaid Dresses
Bridesmaid dresses are custom made to order in the sizes and colors you specify on your order. For this reason, they are FINAL SALE WITH NO RETURNS.

Accessory Items
All accessory items are FINAL SALE WITH NO RETURNS. This includes shoes, veils, headpieces, gloves, jackets and belts.
Refused or Undeliverable Dresses
Orders that are refused or undeliverable will incur a restocking fee of 50%.